This page explains how to delete your account for the Yoyo Chicken app and website, and what happens to the information held about you.
Delete it yourself, in the app
- Open the Yoyo Chicken app and make sure you are signed in.
- Go to the Account tab.
- Scroll to the bottom and tap Delete account.
- Confirm when you are asked.
Your account is deleted straight away and you are signed out. There is nothing else to do, and no waiting period.
If you no longer have the app
Email support@yoyochicken.com from the address on your account, or tell us the phone number you ordered with, and ask us to delete your account. We will confirm once it is done, within 30 days of your request.
What is deleted
- Your name, email address and phone number
- Your saved delivery addresses
- Your saved payment methods
- Your loyalty account, points balance and points history
- Your notification registrations, so the app can no longer reach your device
- Your marketing preferences
- Your sign-in itself — the account no longer exists and cannot be signed in to
Points and rewards are erased with the account and cannot be restored or transferred. If you have a balance you want to use, spend it before deleting.
What is kept, and why
Records of orders that were placed and paid for are kept, because we are required to retain sales records for accounting and tax. They are unlinked from your account, but each one still holds the details given for that order — the name, phone number, email and delivery address — along with what was bought, when, and for how much. They are kept for as long as the law requires us to keep sales records.
Gift cards are not part of your account. A gift card you bought or were given keeps working by its code after your account is deleted.
Deleted information may persist in encrypted backups for up to 30 days, after which it is overwritten in the ordinary course.
We never held your card number. Payments are handled by Stripe, which collects card details directly; deleting your Yoyo Chicken account does not affect any record Stripe keeps as the payment processor.
Questions
Write to support@yoyochicken.com and we will answer.